Re: Pape rwork Question

Jessica Rosner (jrosner@kino.com)
Fri, 9 Aug 2002 07:09:28 -0700 (PDT)

Honestly Susan it depends on the PO and I confess I exaggerated but I do
throw out SOME paperwork. The bid "contracts" are NOT PO's and I have no
idea what they are but without SPECIFIC items listed they go right in the
trash and if they may go there anyway if they are too long. We don't "bid"
out videos and if institutions send these out when they order ANYTHING I
just don't have the time for them. There a few Institutions which shall
remain nameless that ALWAYS send POs with the wording indicating that they
could dupe the item, show it cable etc. After TWICE telling them that we
would NOT accept such orders ( and mentioning that this would NEVER actually
give them rights since in most cases they would be sending them to
companies that do not own such rights) I now throw out these orders. I am
not going to keep sending back the SAME defective form to the SAME
institutions.
The biggest problem has been the $20 po's with five pages of paperwork
>From now on I am returning them with a note to buy the item from B & T or
Inghram as we are too small to process this kind of order.

Part of the problem is that Kino is neither a big company like Facets, Baker
& Taylor etc that is used to processing lots of paperwork , nor a small
company like Woman Make Movies whose items cost enough to make processing
this stuff worth it even for a single tape. It may sound evil or lazy but
I really don't have time to return a PO with a title that has never been
released on video from an institution I have never done any business with.
IF the forms had a phone or e mail and I could take care of these things in
one minute I would but I will throw out others

Regards

Jessica


-- 
Jessica Rosner
Kino International
333 W 39th St. 503
NY NY 10018
jrosner@kino.com

> From: Susan Albrecht <albrechs@wabash.edu> > Reply-To: videolib@library.berkeley.edu > Date: Fri, 9 Aug 2002 06:46:35 -0700 (PDT) > To: Multiple recipients of list <videolib@library.berkeley.edu> > Subject: Fwd: Pape rwork Question > > At the risk of starting a war here, I feel I have to respond to Jessica's > post from the perspective of an acquisitions person.... > > Jessica, are you really saying that you *throw away* POs that you find > annoying or which don't fit your requirements as an acceptable order? You > don't notify the sender that you're not fulfilling the order?? If that's > really what you're saying, you'll just end up receiving more paperwork when > the buyer sends in a claim to see why the PO hasn't been fulfilled. You > are a small company, but some of us buyers are small operations, too. For > instance, I purchase ALL books AND videos AND DVDs for our college > library. While of course a phone number & e-mail address are always > helpful, I'm not sure why I would know in advance that a company would > *need* them on a P.O. I mean, does it really take longer to jot a note & > stick a P.O. in an envelope than it does to compose an e-mail message? > > I'm probably sounding nasty, too, but I'm just wondering about some of > this. You are frustrated that people don't understand how they're adding > to your workload, but I'm not sure that all of the people ordering from you > have a clue as to why what they're doing is so awful. If you send a P.O. > back, saying "We don't accept BID OFFERS", then that person will know not > to do it again. If you pitch it, how is he/she to know? > > Sorry, just venting, I guess.... Flame me if you will. > > Susan at Wabash > >> Date: Thu, 8 Aug 2002 16:23:25 -0700 (PDT) >> Reply-To: videolib@library.berkeley.edu >> Originator: videolib@library.berkeley.edu >> Sender: videolib@library.berkeley.edu >> From: Jessica Rosner <jrosner@kino.com> >> To: Multiple recipients of list <videolib@library.berkeley.edu> >> Subject: Pape rwork Question >> >> I think I posted on this before but I am having more problems with >> institutional paperwork. Kino is a small company and anything more than the >> basics ( Invoice , PO # etc) is a bitch. I have decided to no longer accept >> ANY orders under $100 that require anything OTHER than a standard tax info >> form. I have gotten orders for a SINGLE tape which come with 5 pages of >> forms and I just can't spend time on this. I IMMEDIATELY throw out "bid" >> contracts as we don't "bid" on orders. Our basic procedure is to put ONE >> copy of invoice INSIDE the box and MAIL one copy to billing address but >> we find that somehow about 20% of the time , the customer claims to have >> NEVER gotten an invoice. I refuse on principle to fill out any forms >> requesting information on the office ( break down of staff, adherence to >> drug policy etc). I also have to throw away ANY forms about additional >> rights , duplication etc because I just can't fill them out and send them >> with EVERY order and since basically NO feature films would EVER come with >> these rights I find it annoying. I must also throw out ANY PO or order which >> simply STATES these right on a PO, as I am not going to be put in the >> position of crossing it out and returning it. >> >> I know this all sounds nasty but if any of you guys have suggestions that >> would work WITHOUT taking up too much time let me know. >> >> Also can PLEASE, PLEASE get them to put EITHER a phone # or e mail address >> on orders as again I am forced to just throw out a PO that comes in with >> a title we don't carry UNLESS I have a way of contacting the institution, >> OTHER than mailing it back >> >> Jessica >> -- >> Jessica Rosner >> Kino International >> 333 W 39th St. 503 >> NY NY 10018 >> jrosner@kino.com > > Susan Albrecht > Acquisitions Coordinator > Wabash College Lilly Library > Crawfordsville, IN > x6216 > albrechs@wabash.edu > > ****************************************************************************** > *** > "If you choose not to decide, you still have made a choice."--Neil Peart > ****************************************************************************** > *** > >