Part of the problem is that Kino is neither a big company like Facets, Baker
& Taylor etc that is used to processing lots of paperwork , nor a small
company like Woman Make Movies whose items cost enough to make processing
this stuff worth it even for a single tape. It may sound evil or lazy but
I really don't have time to return a PO with a title that has never been
released on video from an institution I have never done any business with.
IF the forms had a phone or e mail and I could take care of these things in
one minute I would but I will throw out others
Regards
Jessica
-- Jessica Rosner Kino International 333 W 39th St. 503 NY NY 10018 jrosner@kino.com> From: Susan Albrecht <albrechs@wabash.edu> > Reply-To: videolib@library.berkeley.edu > Date: Fri, 9 Aug 2002 06:46:35 -0700 (PDT) > To: Multiple recipients of list <videolib@library.berkeley.edu> > Subject: Fwd: Pape rwork Question > > At the risk of starting a war here, I feel I have to respond to Jessica's > post from the perspective of an acquisitions person.... > > Jessica, are you really saying that you *throw away* POs that you find > annoying or which don't fit your requirements as an acceptable order? You > don't notify the sender that you're not fulfilling the order?? If that's > really what you're saying, you'll just end up receiving more paperwork when > the buyer sends in a claim to see why the PO hasn't been fulfilled. You > are a small company, but some of us buyers are small operations, too. For > instance, I purchase ALL books AND videos AND DVDs for our college > library. While of course a phone number & e-mail address are always > helpful, I'm not sure why I would know in advance that a company would > *need* them on a P.O. I mean, does it really take longer to jot a note & > stick a P.O. in an envelope than it does to compose an e-mail message? > > I'm probably sounding nasty, too, but I'm just wondering about some of > this. You are frustrated that people don't understand how they're adding > to your workload, but I'm not sure that all of the people ordering from you > have a clue as to why what they're doing is so awful. If you send a P.O. > back, saying "We don't accept BID OFFERS", then that person will know not > to do it again. If you pitch it, how is he/she to know? > > Sorry, just venting, I guess.... Flame me if you will. > > Susan at Wabash > >> Date: Thu, 8 Aug 2002 16:23:25 -0700 (PDT) >> Reply-To: videolib@library.berkeley.edu >> Originator: videolib@library.berkeley.edu >> Sender: videolib@library.berkeley.edu >> From: Jessica Rosner <jrosner@kino.com> >> To: Multiple recipients of list <videolib@library.berkeley.edu> >> Subject: Pape rwork Question >> >> I think I posted on this before but I am having more problems with >> institutional paperwork. Kino is a small company and anything more than the >> basics ( Invoice , PO # etc) is a bitch. I have decided to no longer accept >> ANY orders under $100 that require anything OTHER than a standard tax info >> form. I have gotten orders for a SINGLE tape which come with 5 pages of >> forms and I just can't spend time on this. I IMMEDIATELY throw out "bid" >> contracts as we don't "bid" on orders. Our basic procedure is to put ONE >> copy of invoice INSIDE the box and MAIL one copy to billing address but >> we find that somehow about 20% of the time , the customer claims to have >> NEVER gotten an invoice. I refuse on principle to fill out any forms >> requesting information on the office ( break down of staff, adherence to >> drug policy etc). I also have to throw away ANY forms about additional >> rights , duplication etc because I just can't fill them out and send them >> with EVERY order and since basically NO feature films would EVER come with >> these rights I find it annoying. I must also throw out ANY PO or order which >> simply STATES these right on a PO, as I am not going to be put in the >> position of crossing it out and returning it. >> >> I know this all sounds nasty but if any of you guys have suggestions that >> would work WITHOUT taking up too much time let me know. >> >> Also can PLEASE, PLEASE get them to put EITHER a phone # or e mail address >> on orders as again I am forced to just throw out a PO that comes in with >> a title we don't carry UNLESS I have a way of contacting the institution, >> OTHER than mailing it back >> >> Jessica >> -- >> Jessica Rosner >> Kino International >> 333 W 39th St. 503 >> NY NY 10018 >> jrosner@kino.com > > Susan Albrecht > Acquisitions Coordinator > Wabash College Lilly Library > Crawfordsville, IN > x6216 > albrechs@wabash.edu > > ****************************************************************************** > *** > "If you choose not to decide, you still have made a choice."--Neil Peart > ****************************************************************************** > *** > >