Last minute customers

Michael Vollmar-Grone (
Fri, 13 Apr 2001 10:51:13 -0700 (PDT)

During recent months the number of last minute customers has increased
dramatically. Since we're a closed-stack public library video
collection, this has necessitated 10 minutes or so of daily overtime for
the staff.

How do other libraries handle the last-minute onslaught? One of the
staff's suggestions is to stop checking out materials during the last 15
minutes of the day, only accept returning items. Another proposal is to
increase the number of staff on duty. A third thought is to turn off
most of the lights and computers 15 minutes before closing.

Can anyone offer methods that work and still maintain a welcoming
atmosphere? Thanks!

Michael Vollmar-Grone
Amos Memorial Public Library
230 East North Street
Sidney, Ohio  45365

"Your Unique Video Source"