Public Services Council Minutes, January 19, 2000

Library Web Manager (webman@library.berkeley.edu)
Fri, 4 Feb 2000 15:26:03 -0800 (PST)

Public Services Council Minutes, January 19, 2000

Present: Imani Abalos, Phyllis Bischof, Nensi Brailo (recorder),
Elizabeth Byrne, Cris Guerrero, Bernie Hurley, Ginny Irving, Corliss Lee,
Mark Mentges, Ralph Moon, Charlotte Rubens, Peter Soriano, Isabel
Stirling (Chair), Jutta Wiemhoff.

1. Announcements:

Isabel announced that the next two PSC meetings will be held at the
following locations:

February 2nd meeting at the Education-Psychology Library BI room

February 16th meeting at the Law Library Dean's Conference Room

Bernie announced that CDL RFP Task Force met twice and has made
substantial progress. The group is working on a draft letter that will
be sent to selectors in two parts. The task force is also considering
publishing an article in the Berkeleyan and/or the Daily Californian. An
Early Bird is scheduled for Wednesday, January 26, 2000 to present and
discuss the CDL investigation of replacing Melvyl and the CDL Hosted
Databases with a commercial system.

Charlotte announced that a CDL update was released on January 7 and that
Berkeley's circulation portion and some issues with NRLF still need to be
resolved.

Phyllis asked for input regarding the last PSC meeting minutes and said
that she will wait for a few more days before sending out the final
version.

2. Report from E-mail Notice Task Force (P. Soriano)

Peter gave an update on the progress of the E-mail Task Force, which has
met twice so far. Most of the other UC's are already sending notices via
e-mail. UC Davis has been doing so for 5 years. The group was looking
over the different types of GLADIS generated notices and determined which
ones can be sent via e-mail and which ones will continue to be send out
as postcards. The group is leaning toward having faculty, students, and
staff automatically signed up for e-mail notifications. If they do not
want notifications via e-mail they will have to indicate so. The group is
also looking into setting up an icon on Pathfinder, which would allow
patrons to update their own e-mail and mailing addresses. This will be
done in phases. Also, a decision needs to be made whether the patron's
record would be blocked if the e-mail message gets bounced back. If
patrons have multiple overdues, e-mails will have to be batched together
so as to avoid too many e-mails for overdue and/or blocked books. Other
issues need to be resolved such as annotating patron's record so as to
know whether the notice went out electronically vs. via the regular mail
(e.g., e-overdue vs. overdue postcard). The goal is to implement e-mail
notification by Fall 2000. If PSC members have any suggestions they can
e-mail the E-mail Task Force at notice@library. The E-mail Task Force
will forward its final recommendations to PSC.

3. PSC Subcommittee on Excellence (E. Byrne)

Elizabeth gave an update of the progress of the Excellence subcommittee.
The Excellence subcommittee set up an e-mail reflector excell@library.
The subcommittee was looking at definitions of excellence and defining
the components of public service. The Excellence subgroup will be
meeting twice a month on Mondays from 10am-noon. The subcommittee
reviewed the guidelines for performance i.e., Guidelines for Evaluating
Reference Performance and Technical Services Performance Standards. It
also looked at the Customer Service Task Force Report.

4. PSC Subcommittee on Improving the Library Web (I. Stirling)

Isabel gave the status report of the Improving the Library Web
subcommittee. At its first meeting the subcommittee discussed its scope
and the principles of the good web design. The Web subcommittee will be
meeting bimonthly on Thursday mornings. Each member was given an
assignment to find several URL's with a good web design. The reflector
will be set up shortly. The subcommittee's minutes will go to PSC
members.

5. Computer Use Policy presentation for Roundtable (I. Stirling)

Isabel will present Computer Use Policy to Roundtable for ratification.
This policy is meant to be used librarywide. The second part of the
policy can be customized to suit each library. E-mail portion of the
Computer Use Policy will be added to the future PSC agenda.

6. Library Systems Office Priorities List (B. Hurley)

Bernie passed around a copy of the Library Systems Priorities
short list and explained the four different stages for LSO projects:
Proposed, Investigating, Planned, and Active. PSC needs to put a process
in place that assures that the Library Systems Priorities List is
complete, with regards to public service projects. PSC will also have to
come up with a process to help prioritize these public service projects
for LSO. Charlotte, Imani, and Bernie volunteered to review the criteria
from DLAC report and draft a process to put out a call for public service
projects that require LSO assistance.

Ralph announced that the Proxy Service software problem was solved with
new software. The new copiers and printers will be added to the future
PSC agenda.

The next PSC meeting will be held on February 2 in the Education and
Psychology BI room.