Present: Imani Abalos, Phyllis Bischof, Nensi Brailo, Elizabeth Byrne,
Katie Frohmberg (Chair), Chris Guerrero, Ginny Irving, Corliss Lee, Mark
Mentges(facilitator), Charlotte Rubens, Peter Soriano(recorder) and Jutta
Wiemhoff.
Absent: Bette Anton, Bernie Hurley, Katherine Mitchell
1. Charlotte will send out the final minutes containing 3 changes.
2. Announcements:
Charlotte reports that Phase 2 of Request or PIR (Patron Initiated
Request) will be released sometime in January 2000 and is now available
for testing. She suggested that the same public service group that worked
together last year on the testing of Phase 1 should meet. Word needs to go
out about the new functions like article requesting and policy changes.
Katie informed the group that the DLAC report was briefly discussed in
Roundtable. PSC can go ahead and put it on the agenda. Discussion will
need to be postponed until Bernie's return from China.
Katie announced that the software and hardware associated with Melvyl
will have to be replaced. In one to two years the software will not be
supported.
CDL will be implementing UC San Diego's Database advisor Searchlight.
Each campus will be able to customize a logo and text in certain areas.
LAUC-B Research and Professional Development Committee will host a
program on November 17th on search engines. Avi Rappoport will discuss
what is new regarding search engines for one's homepage.
Roundtable suggested that the PSC should do library wide Computer Use
Policy.
3) The draft recommendations to Cabinet were approved with minor changes.
4) There has been no new news on the availability study.
5) AUL training program. Group agreed to look over the AUL training
program created by Lee and Jim and customize the plan for Isabel Stirling
for the next meeting.
6) Action Planning for Improving the Library Web
Issue/problem statement:
The complexities and inconsistencies of the library web impede use of the
library's resources
What is/are the expected outcome(s)?:
Organizational and Philosophical Principles (simplicity/ease of use for
multiple constituencies)
Evaluation methodologies and tools (ongoing)
Establish oversight and accountability structure (possibilities include
webmaster, committee or a consultant)
Overall timeframe:
3-6 months (march 31st), report to Cabinet
What are the group's preliminary action steps/deliverables/by what date:
Action Steps/Deliverables Date
Brainstorming with PSC ASAP
Progress reports on monthly basis monthly
Input from other councils via PSC member as needed(monthly?)
Draft report to PSC March 15
Members of the group:
3-4 members from PSC
2-3 members from outside of group (including 1 from systems)
Action lead:
Performance measure(s):
7) Action Planning for Establishing Excellence as a public services goal
Issue/problem statement:
The complexity and inconsistencies in the quality and quantity of Public
Service result in users and staff inability to take advantage of the full
potential of the library's resources.
What is/are the expected outcome(s)?:
Establish criteria for Public Service
Establish performance standards for Public Service staff and ensure
consistent application.
Establish methods for measurement of Public Service
Establish guidelines for evaluations of Public Service
Establish standards for adequate levels of staffing
Develop structure for the ongoing revision of the Public Service Policy
Manual
Overall timeframe:
1 year (with shorter timeframes for individual expected outcomes)
What are the group's preliminary action steps/deliverables/by what date:
Action Steps/Deliverables Date
Defining excellence in Public Service
Look at customer Service Task Force findings
Develop a structure for the ongoing revision of the Public Services manual
Members of the group:
4-6 members of PSC
2-4 members from outside the group
Action lead:
Performance measure(s):