Public Service policies, services practices, guidelines:
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UCB Library Public Service Manual (PSM)
This Public Services Manual (PSM) is designed to serve as a source of
information and guidelines for public services in The Library. Since many Library
policies and services derive from our relationship to the UC System and to the
Berkeley campus, related systemwide policies and campuswide policies and services
are also included here. The manual embodies the Library's public service values
and culture; documents those practices and policies that establish a consistent
level of service to our clientele; and provides support to public service
personnel as they run public service desks and answer questions or make referrals
for patrons.
Library context for Public Service
The Library's Statement of Purpose
How library public service policies are established
Goals in Public Service
Ethical Considerations in Public Service
Library organization charts
Privileges / Who we serve
- Report of the Library Policy Task Force, University of California Library Policy 1980-81
- Policy on Access to University of California Library Collections by External Users
Public policies, services, practices and guidelines
Bear Links, Berkeley's online student systems, including Tele-Bears; Bear Facts; Schedule of Classes, General Catalog, and more
Computers
- Computer instruction from campus IST
- Computer labs, locations and hours
- Computer Use Policy, UC Berkeley Library
- Computer Use Policy, campus
Conduct
- Code of Conduct, Library, see also Guidelines
- Conduct, campus codes for students
- Conduct in Campus Buildings
- Rape and Sexual Assault
- Sexual Harrassment
- Respect and Civility
- Substance Abuse
Copyright
- UC Berkeley Web Copyright Statement
- Policy for Commercial Use of Library-Produced Electronic Information
- University of California Policy and Guidelines on the Reproduction of Copyrighted Materials for Teaching and Research
- University of California, Copyright Legislation and Scholarly Communication, Basic Principles, Working Draft, December 2, 1996
Disabled Users
E-Mail Address Update and E-Mail Notification Service
Emergency Response Handbook (Doe/Moffitt Building Emergency Plan)
Information guides - Library Services and Policies
Intellectual Freedom, background documents
Lost, Damaged or Overdue Library materials
- Status 3 borrowers
- All borrowers except status 3 borrowers
- Guidelines for staff who circulate or receive damaged items
- Finding Replacements for Lost Library Books and Serials
Northern Regional Library Facility (NRLF) patron information
Reference
Removal of items from the Library's collections
Remote access from your home or office
Tracing in-process materials for Patrons
Transportation
- Campus Transit System
- Cal B-Safe programs, including Night Safety Shuttle and Night Escort Service
- Alternative Transportation