February 19, 2008 Circulation Services Group meeting Tuesday, February 19, 2008 Doe Library, Room 303 2:00-3:30p.m. In attendance: Sheehan Grant (co-chair) PRIVS, Trina Lopez (co-chair) AH-C, Rob Leteff BUSI, Marianne McDonald BUSI, Matthew Prutsman ENVI, Zachariah Veley EART, Jenna Kreiss OPTO, Alina Christian MAIN, Ted Couch MATH, Brice Sullivan ENGI, Mark Marrow DMCS, Angela Arnold MUSI, Hans Protzel ED-P, Virgilyn Abibas, ANTH/CHEM, Meredith Fleming MOFF, Peter Soriano MAIN. Agenda: 1) Introduction 2) Announcements 3) Minutes Approval - January 2008 (attached) 4) Security Issues - Angela Arnold 5) New Directions Discussion - New models for serving the public better (outreach) & Can we offer new resources with the same staffing and spaces, how can they be evolved? 6) Other Business Announcements Matthew Prutsman made an announcement to let him know if the group had any issues they would like to bring up with the Education Initiatives Council. http://www.lib.berkeley.edu/AboutLibrary/eic.html If any library receives material from the Church of Scientology they should be returned to the sender and not to the Gift and Exchange Division. Peter Soriano announced that Main has recently started using pagers for its study rooms and they are working quite well and to contact him if interested. Patrons seemed to know what they were for right away and UCSD is using a similar system for their reserve material. Minutes Approval-January 2008 The January 2008 minutes were approved unanimously. Security Issues-Angela Arnold Angela Arnold expressed some concern regarding library security and felt there may be some issues that need to be addressed which affect both staff and patrons. Though there is a Library Safety and Security Committee, there doesnt seem to be much coordination or use of resources among the committee, front-line staff such as Circulation Supervisors in the subject-specialty libraries, an the UCPD. This may lead to confusion when problems do arise. Angela would like to give a survey at the next CGS meeting regarding security issues, policies in place in each unit, and to get a snapshot of the setup in each unit to possibly find any problems, as well as to get input from staff. (The following points were added to clarify examples.) o One example she gave was a patron with a substance abuse problem was banned from an old location. After much of the staff had been replaced he began exhibiting odd behavior at the new location. o A second example was that a special needs person who had come into the library with a case worker went into the staff area and grabbed a collection item and the situation got somewhat out of control. Mark Marrow suggested that we consult with Gisele Herrmann (Media Resources), Chair of the Library Safety and Security Committee, and refer to the Safety and Security Manual as well. Unit heads should be relaying and filtering information, such as incident reports, to their respective departments. However, the unit heads can't always be relied upon and some of these issues could be passed on to Roundtable. The Safety Committee should be developing training as well. o There was mention of a library walkthrough program years ago involving UCPD. The program was discontinued after a key administrators retirement. Security procedures seem to differ from library to library, because of physical location. Some procedures involve non-Library building managers; each building has a unique set of problems. Also, a lot of libraries are heavily dependent on SLEs. These are some issues that could be brought up with the Library Safety and Security Committee. A security matrix may be helpful in the interim (all unit heads received a copy at the Round table. It is also available at http://www.lib.berkeley.edu/Staff/Safety/). If ther'es any doubt about what to do call UCPD. Campus Safety Guide http://police.berkeley.edu/safetycounts/2007_2008/index.html Incident Report http://www.lib.berkeley.edu/Staff/Safety/incident.html Safety and Security Committee http://www.lib.berkeley.edu/Staff/Safety/ Library Security Services http://www.lib.berkeley.edu/Staff/Security/ New Directions Discussion The New Directions discussion at the most recent CSG meeting was focused primarily around new models for serving the public better (outreach) and the tandem concerns about how to provide novel or evolved services with the same staffing and spaces. Following a brief introduction the following ideas, concepts, requests and suggestions arose: Copy Service efficacy, more responsive, technologically forward leaning. Requests for improved services included: o wireless printing o Consolidation and unification of copy card account services and microcomputer facility student accounts. One card for all purposes. [already implemented at UCLA/SRLF]. Workarounds already in effect at the unit level include recycling discarded copy cards for courtesy use for one-time users, etc. o Walking away from privatized service, providing homegrown copy service alternatives o Uniformity of machinery across locations and within the larger units. A common desktop initiative which gives wider access to programs on public computers. Where students, staff and faculty will be able to save work more easily on flash drives, and can access the Microsoft Office Suite, Photoshop, etc. Combination of centralized services while retaining collections autonomy; such as universal discharge, provided there are also staff tasked to audit the process and locate errant materials. A more dynamic ILS which allows for more nuanced transaction histories and record-keeping in the item record apart from the patron record, allowing for better informed interactions at public service points. An ILS which could also include more detailed In- transit messaging would be instrumental to larger Universal Discharge plan. There were concerns voiced about a need for a baseline level of training/understanding across all services regarding any new direction, and many older directions. Perhaps the Teaching Library could be expanded to include training for Library staff? Tactical search teams for unrecoverable materials: detecting lost, misplaced, claimed returned items for all units. More effective search techniques and more frequent shelf reading to better provide resources to patrons and to prevent repurchase of misplaced items. Revitalized PC Experts program, ongoing techno-training, creating a baseline general tech understanding expected at all units. Putting PC Expert role into new job descriptions. More seamless means of access to services immediately for Visiting Scholars, new Faculty and Postdocs, who are currently required to navigate some steps to access that should be automatic upon appointment/ID card dispensation. Decentralized provision of public service functions where staff and students are operating within the collections. This could lead to any number of changes such as RFID, self checkout, and directional assistance. Routinely audit the staff, unit & SLE circulation logon accounts for appropriate authorizations within GLADIS.
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