Present: Emily Balmages, Chanda Beck, Penny Bertrang, Ayana Bourgeois, Julie Cain, Michelle Goode, Susie Hanna, Brian Light, Lea Mascorro, Marianne McDonald (recorder), Ann Moen, Rebecca Morin, Amy Russell, Peter Soriano, Isabel Stirling, Jutta Wiemhoff (chair). Action Items: · Brian will transcribe the notes taken during the discussion about Reference Borrower Cards. 1. Announcements · Peter handed out a revised copy of the Circulation Services Roster. · Jutta announced that the NRLF web delivery would not be operational until March 2001. 2. Minutes of the last meeting were approved. 3. Reference Borrower Cards The group continued the discussion about reference card use (library cards issued to non-UC users without cost). While the last meeting's discussion concentrated on how circ staff at the various circulation points experience and deal with reference card use, the purpose of this meeting was to determine if circ staff see a need for improvement of the current procedures and/or policies. To allow for a more in depth discussion, the group broke up into smaller units to explore whether or not current practices are adequate or if improvements are needed. Then discussion units reported back to the group at large. Brian volunteered to transcribe the notes from post-its and the flip chart to reflect a detailed account of both individual ideas and the results from the group discussion. Summary of short statements people wrote on post-its and the discussion that followed: WHAT WORKS WELL Statements: 1) The Patron's Record is in the Data base -allowing us to avoid manual checkouts for in-house items. -allowing us to find patrons' records easily because their information is in GLADIS. -allowing us to fine the patron when necessary. 2) The Reference cards allow repeat non-UCB patrons to use the Doe-Moffitt complex without having to sign in every time. 3) Reference Cards can be used for NRLF requests, and make requesting NRLF material easier. 4) Clear policy at NRLF: no checkout for reference card users. 5) Allowing Reference patrons to take books out eases copy costs. 6) Giving reference patrons SAME DAY loans. 7) Informing patrons that their books are due that day by closing and that the patron needs to ask the library employee to discharge the book immediately. 8) Programming alerts units to manually bill a Reference borrower when they do not return their materials by the end of the day. 9) The lack of a library wide policy works well because [specialized libraries] would probably need an exception if there were a library wide policy. 10) Nothing works well in the Branches. WHAT NEEDS IMPROVEMENT Statements: 1) Reference Card patrons do not seem to know what their privileges really are. 2) Inconsistent policies add to patron confusion. 3) Reference cards allow 2-Hour items to be checked out till the end of the day. 4) Because of infrequent use and patron confusion, training SLE's to handle this particular issue is difficult. 5) No automatic billing. 6) Monthly circ stats for Reference borrowers are reported with 2-hour loan statistics. Discussion: 1) The Gladis display. Many comments revolve around the creation of a more obvious charge display in Gladis in order to alert SLE's and to minimize confusion. The most favored suggestions for a better wording in the Gladis v/c were: "Due at Closing" and "Due in 2 Hours." 2) Reference card appearance. For the same reasons that the wording in the Gladis v/c is confusing, many comments point to the similarity of the Reference cards to that of the Blue+White library cards. 4. The LSO Report Penny reported that the only programming changes dealing directly with circulation issues were those necessary to accommodate the new faculty and staff photo I.D. cards. LSO staff is now loading records for most Emeritus faculty from payroll. In these cases, Emeritus faculty will no longer have ending dates. EAL's smart barcode program was finished. ~40,000 barcodes (v/c's) were added to Gladis. Penny handed out instructions for putting items on reserve for NRLF items that belong to another unit and have only an NRLF barcode in the v/c. The instructions can also be found in the Circulation Manual on the Library website at the following URL www.lib.berkeley.edu/Staff/CircMan/reservenrlf.html. There will be no meeting in January due to the beginning of the Spring Semester being a busy time. The next meeting will be February 20, 2001 [now rescheduled to February 27, 2001].
![[ HELP/FAQ ]](http://www.lib.berkeley.edu/Images/help.gif)
![[ CATALOGS ]](http://www.lib.berkeley.edu/Images/catalogs.gif)
![[ COMMENTS ]](http://www.lib.berkeley.edu/Images/comments.gif)
![[ HOME ]](http://www.lib.berkeley.edu/Images/home.gif)