MINUTES from Circulation Services Group Meeting November 21, 2000 Present: Chanda Beck, Ayana Bourgeois, Julie Cain, Iris Donovan, Norah Foster (timekeeper), Cristian Guerrero (recorder), Brian Light, Lea Mascorro, Marianne McDonald, Madalene Rodriguez, Amy Russell, Bella Shirman, Peter Soriano, Bruce Williams, Caralee Witteveen-Lane, Kim Wu. Guests: Elizabeth Byrne, Phyllis Bishop, Isabel Stirling · Old Action Item: Bruce/East mentioned that East was not able to set up the Chinese journal database, but he announced that the East Asian Library would purchase a database for Humanities and Social Sciences and he invites other libraries to use the facilities at East Asian Library. ______________________________________________________________________________ 1. Announcements - · Peter said that the e-mail notification test date has been postponed until after Thanksgiving. He asks that everyone who has not signed up for these services do so as soon as possible. Peter also mentioned that PSC began discussion of a policy on cell phones and beepers in the libraries. It was decided that, for now, if a particular unit has a problem with cell phones or pagers, that unit should create a sign regarding their libraries' rule on the use of cell phones and beepers. · Jutta announced that NRLF will begin an extra truck run on weekends to Doe Circulation. This service is scheduled to start in January, when material requested on Friday will be delivered on Saturday. · Jutta also said that NRLF will start web delivery of articles sometime in January. Articles will be mounted on the web and its URL e-mailed to the patrons. NRLF is currently testing this service in a pilot project with Chemistry library patrons to work out the problems. As soon as all details are worked out, NRLF will offer this service to other interested units. · Jutta also mentioned that NRLF's Access Services has still two open LA II positions. NRLF tries their best to avoid problems in service. · Isabel mentioned that the fall finals and intersession library hours sheet will not reflect the additional note " The building closes 15 minutes after the circulation desks close," as was suggested in the last CSG meeting. She said this extra line causes a layout problem needing more work, but they are aiming to have a design in place by the Spring semester. 2. Minutes from last Circulation Services Group meeting were approved. 3. Excellence in Public Service Task Force - Elizabeth Byrne brought the group up to date on the work of the Excellence in Public Services task force: Service Goals that had been drafted sometime in 1990 by the circulation supervisors group were revisited by unit heads in Roundtable and circ staff in CSG to assess which goals are still relevant. Many drafts later, the revised goals document includes all comments made by unit heads and circulation staff. CSG members are now asked to comment on the document as a whole, as well as provide data that represent realistic goals for discharging, reshelving and % accuracy in reshelving. Elizabeth led a discussion with input from all units. She told circ staff that after incorporating new comments and suggestions from this meeting, the document would again be taken to PSC and Roundtable for review and approval. 4. CSG E-Mail Roster - Peter handed out a roster containing names, phone numbers, e-mail addresses, and unit addresses of all members on the Circulation Services Group e-mail reflector. It was suggested to add a column that lists the 4-letter shelving unit as a quick reference. 5. Reference Card Usage - Jutta led a "round robin" discussion about how each circulation service point experiences reference card use (0 (zero) borrower with library use only privileges). Although very few units have charged material on an occasional basis (same day loan), most units do not allow check-outs. Exceptions are course reserves material. As Main is the only unit lacking a proper reading room, they regularly charge material out to reference users. Reference card users are not an issue for those units whose collection is purely non-circulating, like AH-C and GRDS. Everyone agreed that overnight charges are not allowed at their unit, although an item may have gone out until the next day by mistake. The group found it very helpful to hear how other units deal with this issue and it was decided to continue the discussion at the next meeting.
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