Circulation Services Group Minutes, February 15, 1994


Present:  J Ford, P Bertrang, N Foster, S Snyder, R Vesterfelt, J
Catalano, M Martin, M Marrow, C Baz, J Wright, K Fletcher, L
Borromeo, A Hopson, M Flemming, M McDonald, F Van Buren, S
Williams (Chair), R Love (Recorder)


1.  SYSTEM OFFICE REPORT: 
     
     A. P Bertrang announced that a program to delete X level
     records that are not prepped or "res"ed on would be run this
     weekend.

     B. Minor changes were made to allow the new RC (record  
     create) command to be available from charge, discharge and
     renew screens

     C. Systems added a new screen to help users search for maps
     that can be accessed by Help Maps.  The existing help screen
     for MAPS/Map room which was previously accessed by Help Maps
     can now be accessed by Help Map Room.

     D. Changed the screen user sees when he/she selects a course
     with no items prepped or on reserve.  Previously the screen
     was a copy of the screen a user sees when a heading with no
     records attached is selected.  The screen now tells the user
     that the course selected has not had any items processed as
     yet and to keep checking.

        Brief circulation information now appears in the reserve
     title list if there is a transaction.  Also, for prepped    
     items. "IN PROCESS" has been changed to "NOT READY". 
 
     E.  P Bertrang requested that all units clean up their     
     paging lists for Fall 93.  All items that remain on last
     semesters paging lists should be "Res"-ed on and then "Res"-
     ed off.

2.   After a discussion of X level records the group recommended  
     that anyone with Reserve Circulation Privledges, be          
     able to edit the title of X level records.  Currently       
     logon privledges do not allow you to change the title once  
     you have created the record.  In order to do so you must     
     delete the record and then recreate it.  The group felt this
     was inefficient and since X level titles are not indexed the
     ability to edit them should be included with Reserve logon
     privledges.  S Williams will refer this to PSAG-TS.


3.   J Ford announced that there would be a delay in the library
     joining the University's automated billing system CARS. 
     As a result "Terry" is back.  If units have patrons that you
     want Terry to pursue (they must be staff or 04s) send her a
     copy of the bill.
    
     J Ford announced that the recommendation for the ability to
     update Patron records in each unit had been forwarded to
     PSAG-PS and would be discussed in their March 3rd meeting.
     She had some suggestions to help her maintain a one day turn
     around time in processing address updates.
          
          a. It is important to hand them in person to the person
          at the service desk.  There will be a labeled box on
          the desk for times when this is not possible. Units
          should not mail them to the service desk.

          b. Make sure that the ID number is written on the form.
          This helps when it is difficult to read the            
          handwriting.

     J Ford announced that Proxy forms will be made available in
     the branches.  She will leave a supply with each unit's
     daily postcards. 

4.   The group discussed the problems with high student turnover. 
     The group agreed that there has been a deterioration of  
     public service when the front line staff is in a constant   
     state of turnover.  It takes time for a student employee to
     learn the diverse tasks involved in their jobs and they
     often quit (for higher paying jobs) just as they can be
     relied upon.  In some units, they can't even fill positions
     because of the low pay rate.  This problem has been referred
     to PSAG-PS. R Love suggested that all units compile a list  
     of the students who have quit since the implementation of  
     the new classification system and the length of time they   
     remained employed.

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