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ORDER FOLLOW-UP REQUEST FOR MONOGRAPHS Revised: August 1997
The Order Follow-Up Request form is no longer used. In general orders should be investigated in GLADIS (using ORD display) and, if necessary, INNOPAC. If checking the order status in these utilities does not suffice, please contact the Collection Core Services Division ( for orders not found in INNOPAC or GLADIS) , the Processing Division (for orders already in INNOPAC and GLADIS), or the Exchange Division (for exchange inquiries) as necessary via e-mail or phone.
In checking order status in INNOPAC and GLADIS (ORD display), it is essential to look at the Order Detail. Particularly important are the fields and codes listed here:
| FIELD | USE IN REPORTING STATUS |
|---|---|
| ACQ TYPE | p=purchase; x= exchange |
| STATUS | z= order canceled; o = on order; a= paid in full; q= partially paid; f=unliened, active order (serial or exchange) |
| RECVD | If date present=fully received. No date=not fully received (still open). |
| VENDOR | If vendor = LETTR, the publisher has been contacted concerning acquisition and the order is held in the Collection Core Services Division pending reply. If vendor = ABSO contact the Collection Core Services Division regarding order status. |
| IDENTITY | If present, specifies volume(s), part(s), or edition covered in the order. |
| INT NOTE VEN NOTE PO NOTE |
These three notes may contain order or publishing "history," reports from the vendor, or special instructions to the vendor that tell the current status of the order or why it has not been received. |
To reinstate "in print" canceled items, please contact the Processing Division. To reinstate out-of-print titles, please contact the Collection Core Services Division for search reorders, or the Conservation Dept. for photocopy acquisitions.
For claiming and cancellations, telephone or e-mail either the Collection Core Services Division (not yet in GLADIS or INNOPAC) or Processing (already in GLADIS or INNOPAC), to obtain the prompt action needed for effective claims and cancellations. Refer exchange inquiries to Exchange staff.
Note that INNOPAC claims are produced at pre-established intervals that vary by type of vendor:
| Vendor category | Days until: | 1st claim | 2nd claim | rush claim | |
|---|---|---|---|---|---|
| "None" (not coded as vendor in INNOPAC vendor file) |
130 | 230 | 70 | ||
| Major, reliable domestic vendor | 190 | 230 | 70 | ||
| Other domestic source | 130 | 230 | 70 | ||
| Foreign vendor | 190 | 300 | 100 | ||
| Slow foreign vendor | 360 | 720 | 180 | ||
| Never claim (rarely used) | 999 | 999 | 999 | ||
However, a claim is not sent when a vendor's status report has been received just prior to the scheduled claim.
Note also that reasons for cancellation are always noted in the order in one or more note fields, except when the order is 2 or more years old, it has been claimed, and there is no recent report from the vendor that the item is forthcoming. Such orders are simply noted: "canceled [date]; letter written."