Present: Imani Abalos, Simon Bockie, John Ceballos, Elizabeth Dupuis, Ann
Jensen (for Debbie Jan), Paul Payne, Seyem Petrites (Recorder),
Mike Rancer (Chair), Susan Wong, Elise Woods, Fred Yasaki
1. Announcements
Fred Yasaki gave an update of the Doe Annex Project. He reported that in
meetings with architects, they plan on gutting most interior walls and
infrastructure and maintaining the exterior walls. New seismic shear walls,
HVAC, sprinklers, elevators, restroom facilities and security systems will
be constructed. The space program is done, and Fred and the architects are
meeting with the different user groups in reviewing plans. Costs estimates
will be developed, with a goal of balancing the budget with fund-raising.
In November, it will be decided if the project should continue on the same
schedule. If approved, surging will start. In any case, in December, the
LSO computer room will be moved to 2195 Hearst as will the Mark Twain
Project. The temporary relocation of the Physics Library from the Doe Core
is pending.
Related Projects
Plans for the North Reading Room are moving on schedule. Painting is
complete, and the floor work is going well, with completion expected by
December. Periodicals will also move on schedule
NRLF Phase III is on schedule, if not ahead of schedule. The Bancroft
collection will be moving there.
2. Update on Canon Copiers
In preparation for a meeting with Canon management scheduled for Wednesday,
September 22, Mike Rancer went over a memorandum that had been distributed
to Canon management, ASC, and others involved with the copier situation.
The memo contained a list of issues, culled from e-mails, observations, and
discussions, that will need to be addressed by Canon. It was noted that
the focus will be on library-wide issues rather than specific problems that
are occurring in each unit. It was asked that those issues be directed to
Canon technicians servicing individual units. Issues discussed included:
A. Charges
1.$ 0.13 is the universal rate for printing. Since the readers
seem to have trouble making distinctions, a 2-tier system is currently not
available for printing, although it may be available in the future. It was
noted that Xerox had only 1 charge at $ 0.11. Copying does have a 2-tier
system in effect:
$ 0.15 is the rate for general copying, while $ 0.10 is the UC rate. It was
advised that readers should be tested to make sure they are working properly.
B. Communication
1. Provide Canon and its technicians with a list of who is in
charge at each unit.
2. Suggest to Canon that they have a permanent technician
assigned to each unit.
3. Clear communication is needed within the units as well. Unit
heads need to be identified.
4. Service slips indicating problems are needed.
5. Machinery is hard to identify, as ID labels are not sticking.
6. Machinery should be consistently numbered in units for easier
identification and mapping.
7. A single web site providing contact information for Canon is
needed. Mike will ask Canon to prepare a web site, with the expectation
that Canon will update the site as needed.
8. The web page for Copying Services is being updated. Some
individual libraries are also updating their own web pages
C. Service
1. Canon's commitment to service needs to be reviewed. A daily
maintenance and monitoring routine should be in place.
2. Response time - a 90 minute response time when staff is present
is expected, with priority given to units that have only 1 machine.
3. Paper capacity - can this be increased?
4. Operating manuals should be readily available.
5. Accounting - those units under Contract 333B want
assurance that monthly totals and revenue sharing information will be
available. It was noted that monthly statements should contain this
information.
6. While systems issues should be directed to Paul Payne and
facilities issues to Jeff Johnson, Canon should initially come in and meet
directly with unit heads.
7. Security housing will be installed by the end of the week.
Canon should be responsible for securing equipment if a unit wants it.
D. Cards
1. Canon had indicated that a credit card type of machine would be
available, but Mike Rancer noted this is not the case.
2. Refund forms should have been available by now.
E. Signage
1. Three types of signs are needed:
a. A generic sign at pay stations describing how to
purchase and add to cards.
b. Service calls - specific to each location.
c. A generic sign giving basic instructions on how to
operate machinery.
2. Canon has offered their signage, but the consensus was that
units should be in charge.
3. Imani Abalos is working on specific signage for Doe/Moffitt.
She suggested sending them to Roundtable and offering their availability to
units. It was suggested that Cathy Dinnean might be able to create
templates for signs.
F. General
1. Overall, Mike indicated that while the move to Canon has been a
big step forward, communication and service remain as issues. Basic
printing and copying services seem to be working in general. It is
important, however, that Canon establishes a clear line of communication
and maintains a predictable service schedule. For routine maintenance
matters, it was agreed that Canon doesn't need to report to unit heads.
2. The issue of machines "going to sleep" was discussed. While it
is important that the machines offer energy savings, efficiency is needed
as well. It was discussed that the volume of usage by each machine should
help decide the appropriate amount "sleep time."
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Seyem Deus Petrites
Database Librarian
Harmer E. Davis Transportation Library
Institute of Transportation Studies
408 McLaughlin Hall
University of California
Berkeley, CA 94720
510-642-9168 Voice
510-642-9180 FAX
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