Workstation Services
Services pertaining to personal computers installed at individual staff work areas (including PCs, Macs, terminals, and network connections.)

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Workstation Specification & Purchase:

Pre-Purchase Consulting

Checklist for New PC and Peripherals

Non-Standard Software Evaluation

Future Proposed Software Environment

Workstation Hardware & Software Installation & Support:

Pre-Installation Consulting

Checklist for PC Move

Ordering

Installation

Upgrading

Ongoing Support

Move Consulting & Moves

Adding GLADIS Maintenance to an Existing Networked PC

Requesting New GLADIS Maintenance, Circulation or Public Access PCs/Terminals

Pre-Purchase Consulting - To specify appropriate computer hardware; identify required network connections, software and peripheral requirements (printers, etc.)

New PC/Peripherals: Refer to: Checklist for New PC and Peripherals, then if appropriate fill out and submit to Systems Help Desk.
Moving a PC: If a PC needs to be moved, refer to: Checklist for PC Move, then if appropriate fill out and submit to Systems Help Desk.

Request assistance by contacting the Systems Help Desk (helpbox@library.berkeley.edu).

Non-Standard Software Evaluation - Please see the Approval Policy for Installing Software on a Staff Computer.

Pre-Installation Consulting - To advise and assist in placing equipment in relation to available network and other data facilities; to order additional network connections as needed.

New PC/Peripherals: Refer to: Checklist for New PC and Peripherals, then if appropriate fill out and submit to Systems Help Desk.
Moving a PC: If a PC needs to be moved, refer to: Checklist for PC Move, then if appropriate fill out and submit to Systems Help Desk.

Request assistance by contacting the Systems Help Desk (helpbox@library.berkeley.edu).

Ordering - Coordinate purchase of computer equipment software, and network connections for Library Departments. Includes product and pricing research, order preparation, tracking and receiving shipments, and coordination of ordering activities with the Library Business Office. Request assistance by contacting the Systems Help Desk (helpbox@library.berkeley.edu).

Installation - Install and configure workstations, terminals, CD-ROM servers, and supported software. Request assistance by contacting the Systems Help Desk (helpbox@library.berkeley.edu).

Upgrading - Install and configure upgraded components (memory, hard drive, monitors, modems, etc.) and CD-ROM application updates. Adding network or Cisco connections to existing workstations or terminals. Request assistance by contacting the Systems Help Desk (helpbox@library.berkeley.edu).

Ongoing Support - On-site troubleshooting and problem diagnosis of workstation hardware and software. Request assistance by contacting the Systems Help Desk (helpbox@library.berkeley.edu).

Move Consulting & Moves - Advise Library Units and Space Planning staff in relation to moving computer equipment, data lines, ordering new data lines and equipment. Disconnect computer and data lines and reconnect in new location. Recommend optimum location for equipment in relation to available data lines. Request assistance by contacting the Systems Help Desk (helpbox@library.berkeley.edu).

Adding GLADIS Maintenance to an Existing Networked PC - Request GLADIS maintenance access by contacting the Systems Help Desk (helpbox@library.berkeley.edu).

Requesting New GLADIS Maintenance, Circulation or Public Access PCs/Terminals - New PCs and terminals are allocated through the budget process. However, special needs could be routed through your department head to the Director of Library Systems, who will consult with the appropriate Associate University Librarian.

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