U.C. Berkeley Library Web

Helpdesk Ticket Request Form

Welcome to the Helpdesk Request Form. This page has been implemented so that we may serve you better. Please answer as many of the questions as you can. If something is unclear to you, please fill in the comment box at the end of this page. Thank you.
Hint: You may use the [Tab] key to skip forward text fields.

1) Type of ticket


2) Your Name
3) Your e-mail address
4) Your Department/Library
5) Phone Number

Please select from one of the following links to jump to the appropriate option.

  • Problems and Requests

  • Place an Order(s)

  • Inquire about the status of a ticket

    • Problems and Requests

    1) If your problem/request pertains to, or affects a machine, is there another machine that you can use until your need can be addressed by the Library Systems Office?
    yes  no

    2) If your problem/request pertains to a machine, please indicate the type of machine:

    3) If your problem/request pertains to a machine, please indicate the kind of Machine:

    4) Please provide the details of your problem/request in the text area below:

    Place an Order(s)

    1) Please indicate what you are ordering:

    2) If you are ordering a machine, or software, is there another machine, or software product that you can use until your order can be filled by the Library Systems Office?
    yes no

    3) Please provide the details of your order in the text area below:


    Inquire about the status of a ticket

    1) Ticket number: 

    2) If you do not know the ticket number, please type in the name of the person who originally submitted the helpdesk request: 

    Other

    1) Please type in the area provided below your issue that was not addressed in this form:
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