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Circulation Services Group

The Circulation Services Group is a forum for all library staff who handle circulation services, access services, and issues related to managing physical collections. It conducts business in open meetings; the discussion topics and decisions are recorded in minutes that are distributed to the library staff in a timely manner. Circulation Services Group informs the development of procedures and practice which are documented on AskTico, as well as circulation and access policies and procedures more broadly. As a subgroup of Public Services Council (PSC), Circulation Services Group may be asked by PSC to give input on related services or policies, and may bring issues to PSC for library-wide discussion and approval. At least annually, Circulation Services Group will host a joint meeting with library unit heads.

The Circulation Services Group enables the Library to provide excellent user experiences through the development and implementation of coherent circulation-related policies, practices and procedures. To support this goal, the Circulation Services Group:

  • Serves as a forum for discussion of circulation-related practices and policies
  • Facilitates communication and problem-solving among all library staff with circulation responsibilities
  • Provides training on circulation-related procedures and functions with the general goal of discussing current practices and moving toward standardized procedures when feasible
  • Reviews Millennium draft procedures and documents as prompted by the Integrated Library System Steering Committee
  • Edits and approves circulation-related documents to AskTico
  • Recommends changes to library policies and the Millennium system for consideration by the Public Services Council
  • Discusses day-to-day operations such as service desk practices, billing, stacks management, user amenities, facilities concerns, safety and security, and supervision of student employees; when appropriate, recommends library-wide changes for consideration by the Public Services Council.
  • Provides a frontline perspective of the impact and feasibility of new policies and services

Library committees, task forces, and special projects seeking participation from a staff member with expertise in circulation/access issues are asked to identify that person either through a direct invitation or an open call to circstaff[]. Once appointed that person is encouraged to share information with, and seek input from, Circulation Services Group throughout the project.

Members include all circulation staff from all Library units and all libraries using Millennium; each unit will send at least one representative to each meeting. Representatives from the Integrated Library System Steering Committee, Interlibrary Loan Services, Preservation Department, and Library Systems Office should also attend. Some members will have liaison assignments to groups such as Public Services Council and Roundtable. All members have equal participation rights. Circulation Services Group is led by two co-chairs who serve staggered two-year terms from July to June. Each July a new co-chair will be named by the AUL for Public Services, with recommendations from the membership and support from the appointee’s supervisor. The incumbent co-chair mentors the new co-chair on the duties and responsibilities of that role.

Jennifer Osgood, Mathematics Statistics Library and Physics Library - Circulation and Technical Processing, 2015-2017
Jenna Jackson, Doe/Moffitt Libraries - Privileges/Stacks, 2014-2015

Meeting schedule:
1st Tuesday of each month, 2-3:30pm, 303 Doe Library

E-mail list:

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